Privacy Policy

Last updated: September 2026

At Rumkata, we protect the privacy and personal data provided by our customers while browsing, booking, purchasing, and contracting our products and services.

This Privacy Policy explains what information may be collected through our website, how it is used and protected, and under what circumstances it may be processed by third parties necessary for the operation and provision of our services.

This policy applies to the three categories offered by Rumkata:

  • Experiences
  • Kits
  • Training workshops

1. Data controller

The controller responsible for personal data collected directly by Rumkata through its website is:

RUMKATA SRL
Trade name: Rumkata
RNC: 133-42360-1
Website: www.rumkata.com
Address: Ciudad Caracolí, Verón–Punta Cana
Email: Info@rumkata.com
Phone/WhatsApp: +1 (809) 999-9698

2. Data we collect

Rumkata requests only the data necessary to manage the corresponding booking, purchase, or service.

Depending on the product or service selected, this may include:

  • irst and last name.
  • Information necessary to verify compliance with age requirements, when applicable.
  • Email address.
  • Phone or WhatsApp number.
  • Selected date for the activity or delivery, when applicable.
  • Selected product or service.
  • Number of participants, when applicable.
  • Location or information related to the location of the activity or delivery, when necessary.
  • Billing information, when applicable.
  • Information necessary to prepare or customize a kit, when required by the purchased product.

Certain technical data necessary for the operation and security of the website may also be processed automatically while browsing, such as IP address, browser type, device, operating system, and other technical information associated with the connection.

3. Purchases and bookings

It is not necessary to create an account or user profile to book, contract, or purchase the products and services available on Rumkata's website. There is no need to create an account or user profile.

Rumkata does not require customers to register or log in to complete a purchase, booking, or service request.

The data provided during the process will be used to manage the corresponding transaction and fulfill the obligations arising from it.

4. Purpose of data processing

Personal data collected by Rumkata will be used, as applicable, to:

  • Process and manage bookings, purchases, and service requests.
  • Manage experiences, kits, and training workshops.
  • Verify applicable age requirements.
  • Prepare or customize products when applicable.
  • Confirm purchases, bookings, or services.
  • Issue and send confirmations or vouchers.
  • Communicate necessary information about the contracted product or service.
  • Manage dates, schedules, locations, deliveries, and participants.
  • Handle requests for changes, cancellations, or rescheduling.
  • Provide assistance related to a purchase or booking.
  • Manage and verify payments.
  • Manage billing and administrative records when applicable.
  • Maintain the security and proper operation of the website.
  • Prevent fraudulent, abusive, or unauthorized use.
  • Comply with applicable legal, tax, and administrative obligations.

The data provided during these processes will not be used by Rumkata for advertising or promotional purposes. will not be used by Rumkata for advertising or promotional purposes.

5. Payment methods and handling of information

Rumkata may offer customers two payment methods:

  • Electronic payment through an authorized third-party payment service provider.
  • Payment by bank transfer.

Payment through an authorized third-Party provider

When a customer selects electronic payment, the financial information required to complete the transaction, such as the card number, expiration date, and security code (CVV), will be entered directly through the service provided by the authorized payment provider.

Rumkata does not collect, store, or retain complete card details used to make payments.

Once the transaction has been processed, Rumkata may receive only the information necessary to manage the purchase or reservation, such as payment confirmation or status, the transaction amount, and a transaction reference.

The processing of financial information carried out directly by the payment provider will be subject to that provider’s own terms, privacy policies, and security measures.

Payment by bank transfer

When a customer selects bank transfer as the payment method, Rumkata may receive and process the information necessary to identify, verify, and associate the payment with the corresponding transaction.

This information may include, as applicable, the name of the sender, the amount transferred, the transaction reference, and proof of transfer provided by the customer.

This information will be used exclusively to verify payment, manage the corresponding transaction, and comply with applicable administrative, accounting, tax, or legal obligations.

6. Cookies and technologies necessary for the operation of the website

Rumkata’s website may use cookies and similar technologies necessary for its proper operation.

These technologies may be used to:

  • Maintain the browsing session.
  • Manage the shopping cart.
  • Temporarily retain the customer’s selections.
  • Facilitate the purchase or reservation process.
  • Maintain website security.
  • Remember certain technical preferences necessary for the operation of the platform.

Because customers do not create accounts or log in, cookies intended to maintain customer account sessions are not used.

Third-party services integrated into the website, including the authorized payment provider, may use technologies necessary to provide their services in accordance with their respective policies.

7. Third-party content and services

The website may incorporate content or services provided by third parties, such as maps, videos, payment tools, or other external resources necessary to display content or provide certain functionalities.

When interacting with these elements, the relevant provider may receive technical information, such as the user’s IP address or browser information, and may use cookies or other technologies in accordance with its own privacy policies.

Any processing carried out directly by such third parties will be subject to their respective terms and policies.

8. Sharing of information

Rumkata does not sell or commercially trade its customers’ personal data..

Information may be processed or disclosed only when necessary to manage the relevant purchase, reservation, engagement, or service, including to providers involved in:

  • Payment processing.
  • Website hosting and technical operation.
  • Reservation and order management.
  • Sending confirmations and vouchers.
  • Billing and administrative processes.
  • Preparation or provision of the purchased products and services, when necessary.
  • Website security and technical protection.

Information may also be disclosed when required by law or pursuant to a valid request from a competent authority.

9. Data retention

Personal data collected by Rumkata will be retained for as long as necessary to manage the purchase, reservation, or engagement, provide the service, address potential claims, and comply with applicable legal, tax, accounting, or administrative obligations.

When the data is no longer necessary for these purposes, it will be deleted or retained only for the periods required by applicable law.

Technical data and security logs may be retained for the period reasonably necessary to protect the operation and security of the website.

10. Information security

Rumkata will implement reasonable technical and organizational measures to protect personal data under its responsibility against loss, unauthorized access, alteration, disclosure, or misuse.

Access to this information will be limited to individuals and service providers who require it to manage the purchased products and services or to ensure the proper operation of the platform.

11. Age requirements

Certain experiences, kits, or workshops may include alcoholic beverages or other products subject to legal age restrictions

Where applicable, their purchase, reservation, participation, delivery, or consumption will be limited to individuals who meet the minimum age required by applicable law.

If, during the process, it is determined that the customer does not meet the applicable age requirement, the transaction will not be permitted to proceed.

Rumkata may request a valid identification document when necessary to verify compliance with this requirement.

12. Rights regarding personal data

Where applicable under relevant law, customers may request:

  • Access to their personal data.
  • Correction or updating of inaccurate information.
  • Information regarding the processing of their personal data.
  • Deletion of their personal data where legally permitted.
  • Objection to processing that is not necessary to manage the contractual relationship or comply with legal obligations.

The fact that a customer does not have a user account does not limit these rights.

Requests may be submitted via Info@rumkata.com.

Rumkata may request reasonable information to verify the identity of the person making the request before responding to it.

Certain data may be retained even when deletion is requested if an administrative, tax, contractual, legal, or security obligation requires its retention.

13. Third-party services

Rumkata may use third-party technology services necessary for the operation of the website and the management of certain transactions.

When a customer interacts directly with such services, any processing carried out by the relevant provider will be subject to that provider’s own terms, privacy policies, and security measures.

In particular, Rumkata does not control or store financial information entered directly by the customer through the authorized payment provider’s service.

14. Changes to this Privacy Policy

Rumkata may update this Privacy Policy when necessary due to changes in its products, services, website operations, technology providers, or legal requirements.

The current version will be made available on the website together with the date of its most recent update.

15. Contact

For any questions regarding this Privacy Policy or personal data processed directly by Rumkata:

Rumkata
Email: Info@rumkata.com
Phone/WhatsApp: +1 (809) 999-9698
Address: Ciudad Caracolí, Verón–Punta Cana